Privacy Policy

1. What personal data we collect

Depending on how you use the website, we may collect:

• Contact details you provide in inquiries (e.g., name, email, phone).
• Information related to your request (e.g., dates, message content, and booking identifiers if applicable).
• Technical data (e.g., IP address, device/browser information, and pages viewed) collected via cookies or similar technologies, where applicable.

If we process personal data through cookies/trackers or similar technologies, we do so in accordance with applicable Ukrainian rules.

2. Legal grounds for processing (Ukraine)

We process personal data in a lawful manner, including when necessary for contract-related steps or to provide services and respond to inquiries.

Where we use cookie-based tracking or other processing that falls within the scope of electronic communications rules, we respect consent and user choice/opt-out as implemented under:

Закон України “Про електронні комунікації” від 16.12.2020 № 1089-IX.

Where we process personal data, we comply with:

Закон України “Про захист персональних даних” від 01.06.2010 № 2297-VI.

3. Purposes of processing

• To respond to contact/lead inquiries and manage your requests.
• To communicate about bookings, service availability, and operational updates.
• To improve the website and, where applicable, perform analytics based on cookies.
• To ensure security, prevent fraud, and protect our rights.

Where you are a consumer, we provide information needed to identify the provider and the proper dispute/contract context, including for distance arrangements, in line with:

Закон України “Про захист прав споживачів” від 10.06.2023 № 3153-IX, Стаття 13, Стаття 17, Стаття 19.

4. Who we share personal data with

We do not sell your personal data. We may share personal data with:

• Service providers that help us run the website (e.g., hosting, communications, or security), acting only on our instructions.
• Professional advisors (e.g., legal or compliance support) when necessary.
• Authorities when required by law.

5. How long we keep data

We retain personal data only for as long as necessary for the purposes described in this Policy, including to respond to inquiries, manage contractual matters, and comply with legal obligations.

6. How we protect data

We implement organizational and technical safeguards designed to reduce the risk of unauthorized access, loss, misuse, alteration, or disclosure.

7. Your rights

You may have rights related to your personal data under Ukrainian law. You can contact us to exercise relevant rights and to obtain information about processing.

If you are a consumer, you can also use consumer complaint handling mechanisms, including out-of-court settlement options where applicable, in line with:

Закон України “Про захист прав споживачів” від 10.06.2023 № 3153-IX, Стаття 40.

8. Cookies and similar technologies

We may use cookies or similar technologies to operate the website and, where applicable, to collect analytics. Where this involves electronic communications tracking/processing within the scope of relevant rules, we respect consent and provide user choice/opt-out consistent with:

Закон України “Про електронні комунікації” від 16.12.2020 № 1089-IX.

9. Data protection contact (Ukraine)

For questions or requests regarding personal data, you can contact us at:

If you place inquiries as a consumer, we also provide consumer-facing information that helps identify the provider and supports dispute/contract context, as required for distance arrangements.